Home & Condo

Reservation Policies

Sunriver Resort offers vacation rental accommodations in compliance with state and federal laws pertaining to the rental of rooms to guests on a non-discriminatory basis.

Your reservation is subject to the following terms and conditions.

Age Requirement: To rent a home or condo through Sunriver Resort, you must be at least 21 years of age. Renter agrees to provide Sunriver Resort with proof of age upon request.

Advanced Reservations: Advance reservations are available for Sunriver Resort hotel and vacation rental guests at all Sunriver Resort outlets. We strongly encourage each guest to book advance reservations for dining, marina, stables, bike rentals, and golf prior to arrival. Information and booking links can be found on our website, www.sunriverresort.com. For cabana reservations at the Cove, Resort guests will receive a reservation link prior to arrival.
 
Confirmation: Your reservation will be reviewed to ensure all information is complete and that your reservation meets any applicable length of stay requirement. If there are any questions or issues, a member of our staff will contact you within 3 days.
 
Taxes, Fees and Deposits: A 9.5% tax, .057% Oregon Surcharge, and 18% resort fee will be added to your room rate. We will charge a deposit equal to 30% of your total at the time of booking for a reservation made 60 days or more prior to arrival, and your remaining balance will be charged 60 days prior to arrival. We will charge the entire amount of your stay if the reservation is made within 60 days of your arrival date. The cleaning fee is a non-refundable one-time charge and is taxed at 9.5%. A voluntary donation of $2 per night will automatically be added to your bill to support the Dollars for Trails and the Sunriver Nature Center & Observatory. If you do not wish to contribute, please inform the front desk staff and it will be removed immediately.

Substitutions: Sunriver Resort reserves the right to move reservations to a comparable property. If Sunriver Resort cannot offer a comparable property, a full refund will be issued or guest can opt to pay the rate difference for an alternative property.

Cancellations: Cancellations made more than 60 days prior to arrival will be charged a $50 handling fee. Cancellations made within 60 days of the arrival date will be charged the entire stay amount, less tax & assessment, resort fee, and cleaning fee. There will be no refunds for no-shows, late arrivals, early departures, road conditions, inclement weather, or air quality. It is the responsibility of the guest to secure adequate trip insurance. 

Trip Insurance: Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions. You can review the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=GR330 

Credit Card Required: Guest authorizes Sunriver Resort to charge the credit card on file for the cost of any repairs, excessive cleaning, or other charges that may result from the guest's failure to comply with Sunriver Resort rental policies. If these charges exceed the guest's credit limit, guest will pay the difference immediately. 

Check-In and Check-Out: Check-in time begins at 4:00 p.m. The property may not be available until 6:00 p.m. Check-out time is 10:00 a.m. A fee equal to 50% of the nightly rate may be charged for any late check-out that has not been authorized in advance by Sunriver Resort. No late check-outs will be allowed during busy holiday periods such as the Christmas - New Year's holiday week, and during the summer.

Pet Policy: Pets are allowed only in properties designated as "pet friendly." A pet fee is required, which is $50 per night (9.5% tax applies). The guest is responsible for any damage caused by the pet. A maximum of two dogs are allowed. Any dog with a history of aggressive or dangerous behavior is not allowed. Pets may not be left unattended in the property. Guest will observe applicable leash laws for their pet. A pet fee will be added to all online reservations booked in “pet-friendly” homes and condos. If you are staying in a pet-friendly home, but not traveling with a pet, please contact our reservations team to have the fee removed at 855-420-8206. If evidence of an animal (other than an ADA recognized service dog) is found in a non-pet-friendly property, you will be charged a minimum $200.00 additional cleaning fee and can be evicted from the property without refund. For properties not designated as “pet friendly,” we cannot guarantee an animal has not been inside the property or that the property is free of animal or pet allergens. 

No Smoking: No smoking is permitted in any property managed by Sunriver Resort. Evidence of smoking at a property will result in additional cleaning fees.

Use of Property: The property will be used only for vacation purposes. No landlord-tenant relationship is created during guest use of the property. Guest will comply with all laws, rules and regulations. Guest is responsible for locking doors and securing the property. Guest will not allow anyone to damage or destroy the property during their stay. Guest will not cause excessive noise or disruption to the neighborhood, or create a nuisance. Only the registered guest and his/her authorized guests may use the property. Guest will not move furniture, artwork, or accessories and will not attach anything to walls during their stay. Guest will pay for any damage including necessary maintenance, repairs, additional housekeeping and cleaning charges. A supervision fee of $75.00 per hour will be added to the actual maintenance, repair and/or cleaning costs.

Occupancy Limits: The maximum number of guests that can stay at a property is determined by Deschutes County Code 5.12.020. The maximum overnight occupancy for a unit is two persons per bedroom or sleeping loft plus two additional persons. Children under the age of 5 are not included when determining maximum occupancy. Violation of the maximum overnight occupancy is a class B infraction and subjects each occupant to a maximum of a $100.00 fine. Occupancy limits will be strictly enforced, and violations may result in immediate eviction from the unit and forfeiture of all rent and fees. Some units have occupancy limits that may be lower than what is allowed by the code.

Event Policy: In an effort to protect property from unnecessary wear and tear, unauthorized private events are prohibited at vacation rental properties. Any event or gathering of 20 people or more at a home or condo must be disclosed to Sunriver Resort reservations and requires owner approval prior to the event taking place. If the event is approved, there will be an event fee assessed to the guest/group to cover additional cleaning. The fee is based on a single event. Additional events and or large events may be subject to additional fees and approval guidelines. Approved event guest/group is responsible for any and all damage, garbage removal or other miscellaneous charges resulting from the event to return the property to its condition prior to the event. Approved event parking at a residence may be considered when arranged with the Owners Association more than 72 hours prior to the event and with the appropriate signage.

Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to checkout. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, here. The Vacation Rental Damage can be purchased up to, and including at check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly Sunriver Resort any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Sunriver Resort directly if you do not wish to participate in this assignment.

Reporting Damage: Guest should examine the property upon arrival, and promptly report to the Sunriver Resort Front Desk any visible damage, inoperable appliances, or other adverse conditions at the property. Guest is responsible for any damage discovered after departure.

Parking Restrictions: Parking of vehicles on and along streets within the community is prohibited. Recreational vehicles, boats, and trailers are prohibited. Motor vehicles must be parked in the driveway and not extend beyond. No vehicles shall be parked so as to inhibit the passage of emergency vehicles or snowplows. Violators may be fined or towed. In the community of Caldera Springs, there shall be no more than one (1) vehicle per bedroom with a maximum of four (4) vehicles parked at a residence at any given time, and only in designated parking areas or in the driveway. Please note, not all vacation rental properties have garages or provide access to the garage. Be sure to check your reservation in advance if this is a priority.

Excessive Noise and Unruly Behavior: Guests must respect the peace and tranquility of our community and shall not engage in an action which is disturbing to others; such as allowing their pet to create excessive noise, playing loud radios, stereos, televisions or musical instruments, loud conversing, or other activities that disturb the enjoyment of other residents and guests. Guests will not disturb or interfere with any neighbor. Disorderly conduct or unruly behavior such as loud parties and gatherings at the property involving large amounts of alcohol are not permitted. All activities that may potentially create noise or disturbance to neighbors in any way shall cease by 10:00 p.m. daily. If excessive noise or other unruly behavior results in complaints by the neighbors or notification by police, guest will be required to vacate the property and will forfeit all rent and fees.

Underage Alcohol Consumption: Sunriver Resort prohibits the consumption of alcohol by (and the provision of alcohol to) all persons under the age of 21 and reserves the right to evict any guests who are found to be in violation of this provision.

Sunriver Resort Access During Stay: Sunriver Resort staff may access the property during guest occupancy to make any necessary repairs; provide any guest-requested housekeeping services (subject to additional fees); to verify compliance with occupancy limits and other rental policies, and in case of an emergency as may be determined by Sunriver Resort.

Hazardous Conditions: Guest acknowledges the presence of various hazards including dangerous animals, insects, and environmental features such as snow, ice, bodies of water, and harmful plants. Guest assumes the risks associated with these hazardous conditions, both known and unknown. Upon arrival, Guest will inspect the Property and promptly report any hazardous conditions that may pose a safety risk. Guest agrees not to use the Property if any such conditions exist. Sunriver Resort will investigate reported hazardous conditions and take commercially reasonable measures to address them if deemed unsafe. Guest, and all members of the Guest’s party, agree to hold Sunriver Resort and Property Owner free and clear of any liability for damages to themselves or Property caused by accidents, injuries, or inconveniences such as adverse weather conditions, power outages, negligence, structural issues, fire, theft, malfunctioning appliances or amenities. 

Appliances & Amenities: Sunriver Resort will strive to ensure that all appliances and amenities at Property are in working order, but Guest recognizes every item in Property is subject to occasional repair and maintenance “down time.”

Hot Tub: Guest assumes all risk for their use of any hot tub that may exist at the property. If the water in the tub appears cloudy or dirty, please contact the Sunriver Resort Front Desk immediately for service. The spa key that secures the cover should remain at the property.

Air Conditioning: Air conditioning, if available, will be listed in the online description of the property. Please note, not all properties are equipped with air conditioning. Be sure to check your reservation in advance if this is a priority. 

Bikes: Some properties may have bikes that are provided by the owner of the property. If guest elects to use these bikes, they do so at their own risk. Sunriver Resort cannot guarantee the safety or proper maintenance of any bike. Sunriver Resort recommends that guests either bring their own bikes or rent bikes from the Sunriver Resort Bike Barn.

Upon Departure: Guest will leave the property in the same condition as they found it upon arrival, less ordinary wear and tear. All trash will be placed in the receptacles provided at the property. All guest personal items will be removed.
 
We are looking forward to your upcoming visit to Sunriver Resort!