Hotel Policies
Sunriver Resort offers hotel and vacation rental accommodations in compliance with state and federal laws pertaining to the rental of rooms to guests on a non-discriminatory basis.
Your hotel reservation is subject to the following terms and conditions:
(for Home and Condo policies click here)
Taxes and Fees:
A 9.5% tax charge and a 17.5% resort fee will be added to your room rate. A voluntary donation of $2 per night will automatically be added to your bill to support the National Forest Foundation and the Sunriver Nature Center & Observatory. If you do not wish to contribute, please inform the front desk staff and it will be removed immediately. Vacation Rental Homes/Condos have a non-refundable cleaning fee in addition to the rental amount.
Deposits:
Lodge Village & River Lodge: A one-night deposit is required at the time of booking. You will be required to authorize the full amount of the balance due, plus an additional amount for incidentals to your room at the time of check-in. Guests may use credit cards, debit cards, or a cash deposit.
Cancellations:
Lodge Village & River Lodge: Cancellations made more than 21 days prior to arrival will be refunded in full. Cancellations made within 21 days will be charged the entire reservation value minus tax, assessment, and resort fee. Guests are responsible for all rent and fees for the entire length of stay that was confirmed, regardless of the actual arrival or departure date. There will be no refunds for "no shows" or early departures.
Credit Card Required:
Guest must present a valid credit card upon check-in. Guest authorizes Sunriver Resort to charge the credit card for the cost of any repairs, excessive cleaning, or other charges that may result from the guest's failure to comply with Sunriver Resort rental policies. If these charges exceed the guest's credit limit, guest will pay the difference immediately. Debit cards are handled like credit cards and guest's bank may hold funds on an authorization.
Mailing Checks:
You may send a check in advance to: Sunriver Resort, PO Box 3609, Sunriver, OR 97707. Please put your name and confirmation number on your check.
Check-In and Check-Out:
Check-in time begins at 4:00 p.m. During busy seasons, the property may not be available until 6:00 p.m. Check-out time is 11:00 a.m. A fee equal to 50% of the nightly rate may be charged for any late check-out that has not been authorized in advance by Sunriver Resort. No late check-outs will be allowed during busy holiday periods such as the Christmas - New Year's holiday week, and during the summer.
Pet Policy:
Pets are allowed only in properties designated as "pet friendly." A pet fee of $50 per night is required (9.5% tax applies). The guest is responsible for any damage caused by the pet. A maximum of two dogs are allowed.
Any pet with a history of aggressive or dangerous behavior is not allowed. Pets may not be left unattended in the property. Guest will observe applicable leash laws for his or her pet.
Use of Property:
The property will be used only for vacation purposes. No landlord-tenant relationship is created during guest use of property. Guest will comply with all laws, rules and regulations. Guest is responsible for locking doors and securing the property. Guest will not allow anyone to damage or destroy the property during his or her stay. Guest will not cause excessive noise or disruption to the neighborhood, or create a nuisance. Only the registered guest and his or her authorized guests may use the property. Guest will not move furniture, artwork, or accessories and will not attach anything to walls during their stay. Guest will pay for any damage including necessary maintenance, repairs, additional housekeeping and cleaning charges.
A supervision fee of $75.00 per hour will be added to the actual maintenance, repair and/or cleaning costs.
Occupancy Limits:
The maximum number of guests that can stay at a property is determined by Deschutes County Code 5.12.020. The maximum overnight occupancy for a unit is two persons per bedroom or sleeping loft plus two additional persons. Children under the age of 5 are not included when determining maximum occupancy. Violation of the maximum overnight occupancy is a class B infraction and subjects each occupant to a maximum of a $100.00 fine. Occupancy limits will be strictly enforced, and violations may result in immediate eviction from the unit and forfeiture of all rent and fees. Some units have occupancy limits that may be lower than what is allowed by the code.
Reporting Damage:
Guest should examine the property upon arrival, and promptly report to the Sunriver Resort Front Desk any visible damage, inoperable appliances or other adverse conditions at the property.
Guest is responsible for any damage discovered after departure.
Excessive Noise and Unruly Behavior:
Guests must respect the peace and tranquility of our community. Guests will not disturb or interfere with any neighbor. Disorderly conduct or unruly behavior such as loud parties and gatherings at the property involving large amounts of alcohol are not permitted. If excessive noise or other unruly behavior results in complaints by the neighbors or notification by police, guest will be required to vacate the property and will forfeit all rent and fees.
Underage Alcohol Consumption:
Sunriver Resort prohibits the consumption of alcohol by (and the provision of alcohol to) all persons under the age of 21 and reserves the right to evict any guests who are found to be in violation of this provision.
Sunriver Resort Access During Stay:
Sunriver Resort staff may access the property during guest occupancy to make any necessary repairs; to provide any guest-requested housekeeping services (subject to additional fees); to verify compliance with occupancy limits and other rental policies; and to respond in case of an emergency as may be determined by Sunriver Resort.
No Smoking:
No smoking is permitted in any property managed by Sunriver Resort. Evidence of smoking at a property will result in additional cleaning fees.
Upon Departure:
Guest will leave the property in the same condition as he or she found it upon arrival, less ordinary wear and tear. Guest must place all trash in the receptacles provided at the property. All keys will be returned to the Sunriver Resort Front Desk. All guest personal items will be removed by guest.
Hotel Privacy Policy:
Sunriver Resort has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: http://www.sunriverresort.com.
This site contains links to other sites. http://www.sunriverresort.com is not responsible for the privacy practices or the content of such websites. Sunriver Resort uses NetBooker for its reservations and RFP engines. Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (i.e. email address). Contact information from the order form is used to send promotional material from our properties and selected partners to our customers. The contact information is also used to get in touch with the visitor when necessary. Users may opt out of receiving future mailings; see the choice/opt-out section below. Any personal data collected will not be sold to, forwarded to, or shared with any third party.
Our online surveys ask visitors for contact information (i.e. email address). We use contact data from our surveys to send the user promotional material from our hotels and selected partners. The online survey contact information is also used to contact the visitor when necessary. Users may opt out of receiving future mailings; see the choice/opt-out section below. We may run contests on our site in which we ask visitors for contact information (i.e. email address). Users may opt out of receiving future mailings; see the choice/opt-out section below.
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to gather broad demographic information.
Choice/Opt-Out
Our site provides users the opportunity to opt out of receiving communications from our partners and us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database so as not to receive future communications or to no longer receive our service. Users may either use the web interface for subscribing or unsubscribing or by selecting the unsubscribe option on electronic communication sent by us or contact the Webmaster via email.
